24-hour Garuda Indonesia call center ready to receive complaints from passengers
The 24-hour Garuda Indonesia call center is an excellent service for one of the largest airlines in Indonesia. The very wide market share is one of the reasons why this company implements the best service for its customers. Because customer convenience is one of the main goals of Garuda Indonesia.
In addition, this airline is also very concerned about every detail in terms of service to its passengers. For example, when it comes to providing food or snacks to passengers. They pay so much attention to the quality of their food and drink that they decided to partner with several suppliers who have guaranteed quality and the best quality.
Because it is done to minimize complaints and negative impressions from customers through the Garuda Indonesia Call center 24 hours in terms of availability. From ticket reservations that can be made at any time by potential passengers, this call center is very important. That’s all for the sake of comfort and positive impressions from the passengers of this airline.
Garuda is already labeled as one of the top airlines in Indonesia and is very careful in everything. Because just one mistake can damage their image in the hearts and eyes of passengers or the public. Because they believe that everything related to Garuda must be of high class.
This 24-hour Garuda Indonesia call center is intended for potential passengers and loyal customers. This airline does not want to lose its market share just because of their poor service in the eyes of customers. Therefore, as a company providing aviation services, they must inevitably give all the best.
Existing customer complaints
Due to the large number of passengers who may have become loyal customers of this airline, so when this company in serving its customers is wrong or the quality drops even if it is only a little, it will be very pronounced. Because they have become loyal customers and understand very well the services they have received. So it needs to pay attention to quality.
Although they have tried their best to implement high-standard services by providing a 24-hour Garuda Indonesia Call Center, there are still passengers or customers who feel underserved. So, they make complaints to this company through the call center function which for them is very helpful in making a complaint.
Complaints from these customers are very diverse. Some are dissatisfied with the service of the company’s employees. Then there are also those who are not satisfied with issues related to aircraft facilities. Because once they have paid for the ticket, it means that they already believe in Garuda and want to get the best service according to the price.
The worst complaints are received through the Garuda Indonesia 24-hour call center to provide flight services, namely when there is a flight schedule delay. Although the delay is due to the fact that the main factor is bad weather. If the flight continues, it will actually threaten the lives of the passengers of the aircraft. But passengers sometimes still do not accept it for various reasons.
Purpose of the call center service
Realizing that sometimes the company still has shortcomings in providing air services, this call center service was created. With this service, it is hoped that it will be able to bridge the wishes and input of passengers to the company. Because it is impossible if the company will ask customers one by one.
However, the company prefers to provide a 24-hour Garuda Indonesia Call center service so that passengers and loyal customers of this airline can complain independently to Garuda. In addition, the garuda also has hopes that passengers will always provide input and criticism that can build this company.
So that from all the complaints of loyal customers or garuda passengers can be the material for evaluating the performance of this company. From the evaluation of the shortcomings of the company, improvements will be made to the quality of service that is better and then be able to make its loyal customers comfortable so that there is no loss for both parties such as service providers and service users.
This 24-hour Garuda Indonesia call center can also make passengers feel close to the company. Because they can contact him at any time and at any time they need. This call center is really available for 24 hours, so when you want to complain and convey problems related to garuda services, you can be contacted at 0804-180-7807.
Types of call centers that can be used
Every business must have a call center service to accommodate everything related to customers. But note that the call center itself has several types. So that when receiving complaints even when carrying out a marketing activity, there is its own designation for this call center.
The first is incoming. The 24-hour Garuda Indonesia Call center is for use only and serves as the recipient of everything related to complaints and complaints from customers or air passengers. So that employees when placed in this position are usually they with a good type of listener and are patient when it comes to dealing with all the negative comments from customers.
While the second type of call center is outbound that has an understanding or serves as a medium for marketing. So that when a company calls you to offer all of its products, it means an outbound type of call center. For this position, it is usually employees who are good at negotiations and present everything related to the company’s products.
So basically, the 24-hour Garuda Indonesia Call center has its own function. About inbond to accommodate suggestions and criticisms of customers and customer service. To promote all the products and benefits of Garuda, they then use the type of outbound call center that aligns with their respective goals.
Characteristics yang a must have of a call center
A person who is responsible and acts as a call center must really have several important qualities. The absolute characteristic that a call center must have is patience. They need to be patient in receiving various complaints even to ridicule from customers. And it is common and comes out of the mouths of dissatisfied customers.
Then you care. Call centers must have a high level of concern about customer complaints. Finally, the 24-hour Garuda Indonesia call center should have a good listening character. Because when a customer has complained about the company’s service problems, the call center must listen to it as well as possible and then convey it to the company’s internal party.
Basically, the presence of a call center service in a company is very important for promoting products and receiving all complaints from customers. In this way, the company correctly understands about the weaknesses that it needs to fix. The 24-hour Garuda Indonesia call center is one of the best services that Garuda Indonesia provides for its customers.