Don’t be afraid to ask questions, grab a call center.
The Grab Call Center is the ultimate help and information center, always helping clients get their complaints answered. This feature makes it very easy to get help without having to visit the nearest branch office. We are free to make calls that do not require a meeting with the CS.
You can access the Grab Help Center feature in the application. It cannot be used before installation on a smartphone or gadget. Innovations that are not new, but who continue to experience the latest innovation processes, continue to develop. The sophisticated system makes it easy for partners to find valuable information.
The Grab Call Center Help Center can be accessed directly from the application. The benefits that customers can get, that is, they have a collection of important articles that will help answer their questions, so that they can easily get the news. I already have a form where I can submit a complaint and then answer it more accurately .
Gra b’s help center is very accessible and practical because all you have to do is explore the application. Another advantage is the time factor, which allows customers to call customer service at any time. Obviously it would be more frugal, right?
How to Call Gra’s Help Center B
There are some of the easiest and most unpaid ways to get answers to complaints you submit before calling the manager directly. Here are the main steps that you need to follow. Here are the steps for partners to ask questions through the Help Center:
- Go to Profile
You can now contact the Grab call center and you don’t have to come directly to the outlet. The way to access Help is to open the application and then select the account page. From there we will look at the help menu and click on it. Wait for the apk to lead to the next view. Select Help Center.
- Question Options
At the Grab Call Center you can ask questions and get answers. On this page you will have many options such as payment methods, recharge your balance, change your account with partner-specific instructions. However, if you have not seen the information, you can choose “Contact us”.
- Select a question topic
Grab’s help page offers a variety of topics to ask questions. Make sure our theme matches the information you need. The questions that partners look for most often have been clearly presented. This is the fastest and easiest way to do this without having to contact CS and then wait for ntrian.
- Call Customer Service
Clicking on the Contact Us menu will redirect you to another page and will call the Gra b call center administrator. The currency is paid and the amount depends on the type of profider used. The payment is valid for one minute, but if you want to be free, please use the contact us option on the previous page.
How to send a grab Help Center message
In addition to the Grab Help Center , this can be done by calling customer service over the phone, and you can also send a written complaint. Before nya we can access the official email of such a company from the address of the firstname.lastname@example.org. However, as of December 2018, the service has been disabled.
This means that you can submit a complaint in writing directly from the Grab Help Center application. It is placed in the member profile page menu and you can raise an issue there. The process for successfully filing a complaint is to follow these steps:
- Check your email
The Grab call center is not accessible before your email address is verified. The goal is for the application to access the account, so that the system can recognize it and then easily send a question along with the complaint. After that, your personal information will also need to be taken over as it is safe and protected from fraud modes .
- Diligently update the application.
Applications often crash when trying to access Gra B’s Help Center, and this can be caused by a number of factors such as the network and the system. To make it run normally again, you don’t need to uninstall the apk, you just need to update it to the latest version. This update is useful for customers to get it done.
- Reply via Email
The Grab team has changed the way complaints are sent via email , email@example.com they have changed to an easier system. You can fill out the form at the bottom of the list of daily articles. Write down what your complaint faced and wait for the manager to reply. The message will be sent back to your email address.
Catch consumer-only, 24-hour customer service
The Grab Call Center is for all partners who already have an account in the application. You need to register your phone number and create a password. That way, you will very easily get the experience of getting an online shipping service without having to visit an Ozek location.
Not only is the ojek service available, but you can also order food, drinks, pay bills or buy goods easily. But with so many drivers, we find that sometimes there are people who serve randomly. Of course, the customer is angry and wants to report it.
To file a complaint, you can use the Help Center feature to have people you don’t know take action directly from your company. Internal parties will help you overcome the grievances you face. The reporting process can be submitted to the special contact menu for Grab Indonesia to assist you.
You can contact the Grab call center 24 hours a day, so you can easily file a complaint at any time. Especially for the Jabodetabek region, this issue can be submitted to the 80648777 number 021 . Meanwhile, if we live outside the area, we can call directly via 80648799 contact 021.
If you file a complaint directly from ponel, you will be charged a fee and the price will depend on each communication provider used. Use polite language when talking to customer service. Please describe in detail the chronology of the incident so that we can provide a solution later.
24-hour Grab customer service for partners only
In addition to customers, partners such as drivers and sellers can also file complaints with the Grab call center. They are the members who need the most information to make running a business easier. To get help, you need to take a few steps, such as calling the helper center number.
Partners or customers of modern ride-hailing applications need information to help answer their questions. You don’t have to come directly to the GDC center, but you’ll only be replaced by an instant call. Here is a list of 5 important numbers for business owners, food/drink shops and drivers .
In the application, partners have access to special Grab call center numbers. If you need information in a fast and urgent time, you can press the number 1. However, unless there is an emergency, do not call this number.
An unexpected situation occurs and the partner needs to change the account information on the BISA dial number 2. However, to access it, you must first register with GrabBike and apply for the creation of an e-wallet. Code 3 is valid for customers of The GrabFood service, including how to obtain intent.
Call number 4 for partners who use the services of Monter and motorists. A special question is asked to help customers access GrabBike or GrabCar in a short time. Finally, select Call 5 to get information about deliveries from various locations.
As a consumer, the solution to filing a complaint can be easily done through the application. People who are still ashamed to ask questions can maximize their quick questions from their question list. Next, we’ll help you get the best answers and suggestions from the Grab call center.