Layanan Customer Service Secara Digital : AlkisahNews
Layanan Customer Service Secara Digital : AlkisahNews

Layanan Customer Service Secara Digital : AlkisahNews

Samsung Service Center Surabaya, Full address and phone number

Looking for information about the address of the Samsung Surabaya service center? Samsung is one of the leading manufacturers of electronics in the world originating in South Korea. In Indonesia itself, Samsung is known as a brand of smartphones and other electronic products with qualified quality.

As stated in the company’s goals, Samsung is committed to providing the best and most professional products and services to consumers. Especially in the face of the new normal as now.  The service center still strives to provide excellent service so that customers can continue to use their devices optimally.

As an effort to maintain its position as the world’s largest electronics company, Samsung has also offered several service center locations in Indonesia, including Surabaya. Moreover, Surabaya is considered the second metropolitan city after Jakarta, so it is not difficult to find the location of the Samsung Surabaya service center.

In mid-2020, Samsung also unveiled a Smart Service service that allows customers to consult directly.  For those of you who are looking for detailed information on the address and phone number of the Samsung service center in  Surabaya, here we provide  you with  more information.

List of addresses of Samsung service center in Surabaya

The manufacturer of these electronic goods has been present in the Indonesian industry since 1969 and until now its expansion is increasing. If you are also one of the users of this brand, know the list of Samsung Surabaya service centers  that serve repairs such as smartphones, televisions, washing machines, cameras and other electronic items. Here’s a list of addresses:

  1. Samsung Service Center – Surabaya

-Adresa: Jl. Sulawesi No.55, Gubeng, Gubeng, Surabaya, East Java

-Phone number: +62 800 1128888

-Opening hours: Monday-Saturday (08:30 – 17:00 WIB)

  1. Samsung Official Service Center – Plaza Marina

-Adresa: Plaza Marina, Jl. Margorejo Indah Utara No.99, SidosermoWonocolo, Surabaya, East Java

-Phone number: +62 821-3210-9562

-Opening hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center (WTC)

– Adresa: WTC SBY, Jl. Plaza Boulevard, Embong Kaliasin, Kec. Genteng, Surabaya

– Phone number: +62 31 5491999

-Opening hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center – Tunjungan Plaza 6

-Adresa: Tunjungan Plaza 6 Samsung Experience Store, 3 No. 7, Kedungdoro, Tegalsari, Surabaya -Tel Number: +62 800 1128888

-Opening hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center – Supermall

-Adresa: Surabaya Supermall Lt. 1 No. 136-138, Jl. Puncak Indah Lontar II, Babatan, Wiyung,

-Phone number: +62 31 7392368

-Opening hours: Daily (11:00 – 20:00 WIB)

  1. Samsung Service Center – Galaxy Mall Surabaya

-Adresa: Galaxy Mall 3, Lt.3 No. 324 -325, Jl. Dr. Ir. H. Soekarno No.178, Mulyorejo, SBY

-Phone number: +62 800 1128888

-Opening hours: Daily (13:00 – 20:00 WIB)

  1. Samsung Service Center – Pakuwon Mall

-Adresa: Pakuwon Pakuwon Food Society Level 2 Mall No. 135-136, Babatan, Wiyung, Surabaya

-Phone number: +62 800 1128888

-Opening hours: Daily (10:00 – 20:00 WIB)

Type of service Samsung Service Center

Through the Samsung Surabaya service center, customers can benefit from repair services, consultations and other interests by visiting the addresses above directly. Especially for those of you who happen to be visiting the mall, you can stop by the service center because to beberapa the place is in the mall. Samsung customer service offers two service models, namely:

  1. Smart Service: Services specifically related to smartphones/smartphones, such as product consultations, data transfer, software updates, and other things. You can enjoy such services for free.


  1. Service Center: The Samsung Surabaya service center also offers repair services such as problems with spare parts, product warranty or others related to repairs. For its own cost is adjusted to the type of repair or replacement of parts.

Did you know that in this new normal era, almost all Samsung service centers in Indonesia are equipped with mobile phone sterilization services using UV light. So that the phones do not contain germs, viruses and bacteria when they are finished by the service. The service center in Surabaya was also part of this service and, of course, there is no charge.

Layanan Customer Service Secara Digital

For those of you who are worried if you need to go directly to the Samsung Surabaya service center, you can take advantage of the CS digital services from this brand. For the special service centers in Surabaya, you can call directly to the numbers that we have  listed above and, of course, you are charged a phone fee at the normal rate.

In addition, Samsung also offers a contact center that you can  contact for consultation or other interests. Interestingly, you can enjoy the free phone service. Here’s the information about samsung’s central phone number:

Free service:

  1. 0800-112-7777 >> for consultation related to mobile device & B2B
  2. 0800-112-8888 >> for consultation of all product categories

Services are charged (may be from abroad):

  1. 021-56997777 >> serves to consult all types of products, including smartphones and other electronic devices.

For the above Samsung call center numbers, you can call them  at any time as they have 24 hours from Monday to Sunday hours of operation. So, for those of you who happen to be in need of an urgent consultation, you can call through one of the numbers above.

Online Customer Service & Social Media

Before visiting the Samsung Surabaya service center, you can also contact customer service online or through the official social media administrator. Reporting on the official page, here is a list of Samsung CS online that can be contacted:

  1. The 24-hour Live Chat that can be accessed through the official Samsung website in
  2. WhatsApp Chat

Customers can also contact Samsung CS via the WA number at 0818-0215-5777. This service is also available 24 hours every day, including public holidays.

  1. Line

In addition to chatting via WA, consumers can also contact Samsung CS through the line under the Account Name Samsung Indonesia.

  1. Service appointments

Samsung also provides services to customers who want to do a service program without having to stand in line. Even  later  , you can also check the status of the repair has reached where. For information about this service, you can check it  directly on the Samsung web.

As for the list of service center Samsung Surabaya social media accounts  , you can  check from the following account names:

  1. Facebook: Samsung New Zealand
  2. Twitter: @SamsungID
  3. Youtube: Samsung Indonesia
  4. Instagram: samsung_id

Above we mentioned a complete list of Samsung service centers in Surabaya, along with information about contact call centers and social media accounts.  For those of you who use Samsung, there is nothing wrong with recording some of the important information above. So if at any time you need customer support services, there is no confusion in finding the service center number or address.

For those who are experiencing problems or want to consult on various Samsung brand  electronics products,  you can visit one of the Samsung Surabaya service centers as mentioned above.

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