Manual Method Ticket Cancellation : Website2
Manual Method Ticket Cancellation : Website2

Manual Method Ticket Cancellation : Website2

Contact Kai Call Center for a Practical Refund

Did you buy a train travel ticket but intend to cancel because of any business? Just contact Kai’s call center for a refund and get your money back easily. Using the rail transport option is the best option right now because of the convenience provided.

In addition to the rather easy booking mechanism, customers are now also given benefits with a refund option if the journey is not made. With these benefits, customers do not feel disadvantaged by obstacles that occur when they want to travel by train.

Curious about how to effectively refund the tickets you previously booked? There are several ways users can try, namely to take advantage of the official application from KAI or to be able to come directly to the station counter directly. Before contacting Kai’s call center for a refund, it’s a good idea to follow these steps.

Placing an order through Kai access

Not only for cancellations, this official kai application can also be used to book travel tickets practically. Without the need to queue long or spend a long time simply booking it from the station counter, check out the steps to book a ticket using Kai Access below.

  1. First, you need to register first. Select the “account” menu for the process.
  2. Next select the “home” menu and specify the type of train you want to use.
  3. The next step is to determine the hometown and destination city for the trip.
  4. Bookers are also required to include a departure date. The app also provides a round-trip ticket option to make it easier for customers. Feeling sad? Contact kai call center for a refund for more complete information.
  5. The next step, the booker shall fill in the number of passengers (maximum 4 persons) until passengers under three years of age are classified as passengers of the baby category.
  6. After that, determine the train you want to use complete with the type of class, departure time, and price to pay.
  7. Next, the booker needs to fill in his personal data.
  8. Then the booker fills the seat number as well as the carriage as desired. Make sure the seat you booked is still empty and has not been booked by others.
  9. The last step is to make a ticket payment. There are several payment options such as using a payment point system, through the InkAja application, or a transfer using ATM, E-Banking, or M-Banking.
  10. If you find a problem, you can immediately contact Kai’s call center for a refund or simply ask about the purchase procedure.

To Cancel a Ticket Using KAI Access

For customers who want to cancel their tickets, they can use the official application from KAI easily. These are the steps:

  1. Idħol fl-app KAI Access

The first step, you need to enter the application first. If the user has not installed the application, the user can download it to Google Play or the App Store.

  1. Mur fil-menu tal-Kanċellazzjoni

After opening the application, the next step is to select the “cancellation” menu. On the menu, the tickets you booked earlier will be displayed, then continue by choosing which tickets will be cancelled.

  1. Enter on the card details menu

Before you decide to contact Kai’s call center for a refund, it would be better for you to try the following method. After accessing the cancellation menu, continue by selecting the “card detail page” menu. There you will be presented with a display of passenger data. Next, select the name you wish to cancel along with the bank account information as a means to return the fee.

  1. Confirmation of cancellation

After the passenger is determined and the bank account is selected, the refund process may be continued by confirming the cancellation. Simply press the “Ticket Cancellation” option to follow the process. But before you complete the above process, you must first ensure that all data has been filled in correctly.

  1. Check historical details

The detailed cancellation history check must be performed before you exit the application. To check the cancellation history, you just need to select the “History Details” menu then check the details on the available page.



Manual Method Ticket Cancellation

In addition to the above methods, it is a good idea for customers to also know the steps to cancel tickets that were purchased through a manual mechanism. Before you decide to contact Kai’s call center for a refund, there is nothing wrong with trying the following instructions.

  1. Arriving at the Train Station

Because this mechanism is a manual, the card owner must go to the nearest train station. Generally, the station submits various conditions before making a refund such as booking code, booker identity, and identity photocopy.

  1. Completion of Passenger Data

After visiting the nearest station, the booker can then meet with the customer service department. Cs then provide a form that will later be required to be completed by the submitting party.

The application process itself is also carried out in a special cancellation counter. The referrer shall also complete the data according to the form consisting of two copies, namely ticket data and passenger data. Difficulty with the mechanisms offered? Contact the kai call center for the refund if you need more information.

  1. Visit Refund Counter

The next step is to apply for a refund at the bank that is already available. Here the counter officer will provide two refund payment options, namely through a bank transfer or given in cash. For both options, the search time is at most 30×24 hours from the time you start taking care of the cancellation.

  1. Irċievi Rifużjoni

The next step is to receive a nominal amount depending on the card you cancelled earlier. But before visiting the bank, be sure to get the previously given form from the counter officer according to the previous process.

You need to know that the nominal amount granted by KAI certainly does not reach 100%. If you are curious as to why this is the case, please contact Kai’s call center for a refund and get information related to this.

Refunds Through Call Centers

In 2020, PT Kereta Api Indonesia (Persero) provides convenience regarding the cancellation process and refund of tickets ordered by consumers in advance. Now the process is only less than three days old. But they urged customers to use an online system for these submissions.

In addition, refund applicants should also update their KAI Access application. The process of updating the application can be done by downloading it to the Play Store or App Store to get the latest version of the application. You can get more complete information by contacting the kai call center for a refund.

The next step is the same as the items described above, i.e. through the identity registration mode according to the data listed in the previous ticket booking data. Then the customer logs into the cancellation menu and fills in the account number for the fund transfer process.

Many people are now starting to be interested in using the services of PT Kereta Api Indonesia. In addition to increasing the quality of the services provided, some updates, especially refunds, are getting easier. For those of you who need more explanation, just contact Kai’s call center for a refund at 021-121 or email