Wahana Call Centre can be contacted if there are consumer complaints
The ride call centre can be contacted when consumers experience problems. Wahana itself is a freight transport service. In this service, they often encounter various problems. The consumers of rides are numerous. This happens because its existence occurs for a long time. In addition, the supplier is also open at the opening of the agent.
Anyone can register themselves to become a ride agent. Of course this is very profitable considering that being an agent can provide a pretty large amount of profit. But with the continued development of the business, new problems like. In the business world, it’s a natural thing.
But as a consumer, the number of problems is definitely uncomfortable. This is where the existence of the ride call center becomes very important. By its existence, any complaint can be delivered as well as possible. The answer that will be obtained is also definitely more satisfying compared to finding a path on your own on the internet.
Different Ways to Contact Call Centers
There are several ways to choose from when contacting the call center. The easiest way is obviously to call it directly. However, the ride does not provide a phone feature for consumer complaints. This is already the management policy for consumers to follow the consequences.
For its part, the rides’ call center has been replaced by whatsapp. To contact via whatsapp, first enter l-wahana.com. From there, there will be a column saying customer service. On a laptop, the customer service column is at the top with a yellow box.
After logging into the customer service page , there are two options for consumers. The choice is related to the problem obtained. this is because, the option is divided into delivery services and general services. Choose according to the problem in question and you will be instructed to enter the data.
The data includes a full name, whatsapp personal contact, email, and filed complaints. From there, contact with the rides’ call centre will be continued via whatsapp. This method certainly makes it easier to remember that Whatsapp itself is very popular in Indonesia. In addition, this method also has advantages in terms of cost.
When a phone is used, there are fees that need to be paid by consumers. But when contact is made via whatsapp, the fee is obviously not there. As another option, customers can also contact ourselves via email. Wahana’s own official email address is email@example.com. However, there are disadvantages to the service.
The disadvantage of call centers via email lies in the speed of response. The answer is not as fast as when contacting via whatsapp. In fact, email itself is more used for communication related to suggestions. This is because, email is indeed more conceived as a means for service development.
Rides Info Can Also Be Seen Through Social Media
If you want to know moreinformation about rides and call centres , customers should follow their social media. Wahana herself is active on various social media platforms. The first platform with the highest level of activity is Facebook. The official account itself is at the address / wahanaexpressofficial.
However, some people no longer use Facebook. Therefore, information about the call center of rides can also be obtained through Instagram. The official address of the ride instagaram itself is @wahanaexpressofficial. The activism of rides on Instagram is also pretty good. His posts are always updated daily.
In addition, his followers also almost reached 20 thousand. Of course, this number cannot be said to be small. If you want to be more formal, customers can actually see the ride profile on linkedin. The linkedin account of this provider can be found at the address /wahana-prestasi-logistics. Some business people are indeed more comfortable looking at profiles via linkedin.
In addition to information media, customers can also communicate with the social media administrator. Of course, the benefits are quite similar to call centers. To communicate, the mod is actually quite similar on every platform. First, log in first to your personal social media account. After logging in, search for the official ride account.
Make sure the account is official and not fake. On the official account, send a message according to the question or complaint you have. The messenger medium itself is different for each platform. For example, you need to install Facebook messenger if you want to contact the provider via Facebook.
The downside of social media may be in the absence of an official twitter account. This is a shortcoming in itself considering that the number of twitter users in Indonesia is increasing again. Therefore, those of you who are Twitter users need to use other social media to get more information.
Various Problems Often Experienced by Consumers
There are several problems that make consumers need to contact the ride call center. The first problem is related to the package delivery address. Whether as a sender or receiver, the customer will damage it if the package is not sent to the desired location. There are two things that can cause it.
The first cause is an error in writing the address while the second is a courier error when sending. If this happens, the call center can be contacted by explaining the timeline clearly. CS will immediately process the report and decidetosend it to the right place.
In addition, problems are also often experienced when using the tracking feature. The tracking feature itself is very useful for consumers. With this feature, consumers can find out the last location of the goods shipped. However, often this feature does not work normally. This will make the item unknown in the post.
This problem obviously makes consumers feel uncertain. Usually, tracking problems occur purely due to system errors. Therefore, the ride call center will be able to quickly fix it if there is a clear report. The condition of the package not arriving within a predetermined time frame can also make consumers uncomfortable.
There are two possibilities why the package may not arrive yet. The first possibility is due to delays. This happens due to transportation problems that can be limited. The second possibility itself is the loss of goods. This problem is extremely rare and almost never happens.
By contacting the call center, customers will get clarity on why the delay might occur. In addition, CS will also process immediately if the package item is indeed lost. if the package cannot be found at the end, further explanation is given as to the procedure for making a request directly.
Contact Call Centre if you have any questions
In addition to providing complaints, ride call centers can also be used if they have several questions. The question itself may be from a wide variety of things from prices to shipping. But with a note, the question relates to the ride and its consumers. There is no need to hesitate to ask about the issue.
This is indeed one of the main functions of the CS. After all, you get answers with good speech and you’ll be comfortable when communicating directly with cs. Be sure to ask everything in detail so that the answers obtained are satisfactory and as desired.
In fact, it is up to you whether or not you take advantage of the existence of a call center. However, we strongly recommend that its utilization be done as well as possible. Using it, communication between customers and providers will work smoothly. Don’t forget to also advise the closest people to contact the ride call center.